Do EFC charge my business for failed member payments?
No, EFC charges the member for failed payments. We use the late fee charge as a tool to help us collect your money by encouraging your members to pay on-time.
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Do EFC charge a setup fee for new members?
No, the payment system is fully digital so there is no need to charge for setting up payments - the member does it in just a few easy steps.
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Do EFC charge an annual administration fee?
No, why would we?
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What day of the week can I bill my members?
Any day of the week - however, banks will only process payments Monday to Friday.
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When can I get my cleared funds?
Daily, Weekly or Fortnightly - whatever suits you best
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Do EFC offer events?
Yes, EFC delivers multiple training and networking events across the globe - both live and online.
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How do I find out what EFC charges?
EFC offers a full suite of services - contact us to find out which solution suits your business.
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Where is the EFC Team located?
The company is over 55 years old and has offices located in Australia, the UK and the USA.
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Do EFC Charge more than their competitors?
EFC holds a unique position in the market. We are not a software company or billing company - we provide integrated Recruitment and Retention solutions for selected clients, with local and global support. No other business provides this full suite. Our fee structure rewards our clients for growth.
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How can I contact EFC for Support?
The fastest contact method for clients is to email us at: australiaclientschool@aquilamailservice.net or alternatively you can call us - Australia: (02) 4326-0860 / New Zealand: (09) 801-0074. We are open 9am to 5pm Monday to Friday - NSW Time. Closed on Public Holidays
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How can my members contact EFC for Support?
Your members can email us at: aus@efconline.com or alternatively you can call us - Australia: (02) 4326-0860 / New Zealand: (09) 801-0074. We are open 9am to 5pm Monday to Friday - NSW Time. Closed on Public Holidays
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Is EFC just a billing company?
No. EFC provides a suite of services focused on Recruitment and Retention solutions - which includes billing, CRM software, websites, unpaid account management etc.
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Does EFC have software?
Yes, EFC has a robust, fully integrated billing CRM package called Aquila which is free to our members.
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Does EFC provide lead generation websites?
Yes, EFC has an AI driven lead generation website product called ABBI which includes Facebook and Google Marketing Experts to manage advertising campaigns and drive leads to your business.
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Is EFC Software purpose built for Martial Arts Businesses?
Yes, it is designed for best practices in Martial Arts and is being constantly upgraded with new features, all at no charge for members.
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Do EFC staff know anything about Martial Arts?
Yes our team is a robust mixture of martial arts and business experience.
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Is the EFC Software Hard to Use?
No it is a very simple user experience with very fast learning curve - and we provide full support to train you.
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Does EFC have Software training available?
Yes, we have a full library of training content - 2 minute videos and checklists - plus full onboarding training when you join, and regular ongoing training as new features are released.